See the program here

Tuesday, 5 May 2026

09.00 Arrival, Breakfast and Check-in
Breakfast, coffee and tea will be served upon arrival.

10.00 Welcome
Nathali Degn, Chair of HK/SAL, welcomes participants to the congress.

10.15 Opening Keynote: Superpowered by AI: Nordic Healthcare Administrative Staff Taking the Lead
Henning Langberg, dr. med, professor

The Nordic healthcare system is moving into a new phase with increased digitalisation, task shifting and “hospital@home” models combined with patients expecting customer service 24/7.

Professor Henning Langberg explores how this will impact the task for healthcare administrative staff and how AI, large language models and chat-based tools will transform their daily work. Routine administrative tasks, booking and standard communication will gradually be supported by digital “co-workers”, freeing time for coordination, health management and closer support to patients and clinicians. This development will both relieve and challenge the profession – new skills, new responsibilities and new expectations.

The key message is clear: Healthcare administrative staff should not wait for others to decide how AI impacts their profession. Time is now to take the lead and embrace technology to create better work–life balance, remove repetitive tasks to position your profession as the new “superpower” in Nordic healthcare.

11.15 Break

11.45 Presentations from Denmark, Greenland and Finland
Short presentations will be given by the board representatives highlighting current initiatives, key priorities, and collaborative opportunities across countries.

12.30 Lunch

13.30 Cyber and Information Security: What You’re Not Thinking About!
Søren Bank Greenfield and Ole Fisker, The Danish Health Data Authority

Digital threats to the healthcare sector are growing across the Nordic region, and healthcare administrative staff play a crucial role in protecting data. This presentation provides a clear overview of the most current threats and explains how a hacker thinks and attempts to gain access to our health data. Søren Bank Greenfield and Ole Fisker from the Danish Health Data Authority show how healthcare administrative staff can strengthen everyday security practices and contribute to a more robust and secure healthcare system.

14.45 Break
Coffee and cake will be served

15.15 Presentations from Sweden and Iceland
Short presentations will be given by the board representatives highlighting current initiatives, key priorities, and collaborative opportunities across countries.

15.45 Summary of the Day

16.30 Canal Tour of Copenhagen
A guided canal tour through Copenhagen’s historic harbour will be offered. A professional guide will introduce key landmarks and share insights into the city as we sail through its canals. A drink and snacks will be served.

17.30 Break and Hotel Check-in

18.30 Dinner
A joint conference dinner will be held in the evening, with entertainment included.

Wednesday, 6 May

09.00 Good Morning and Welcome to Day 2
Nathali Degn, Chair of HK/SAL, welcomes participants back for the second day of the congress.

09.15 The Hidden Costs of AI for Healthcare Administrative Staff
Raluca A. Stana, PhD, Associate Professor in Digital Transformation

The AI hype is on everyone’s lips and has entered hospitals too. But when hope meets reality, it is the staff on the floor who must keep the hype alive in practice.
In this talk, we explore the hidden costs of AI for healthcare administrative staff: Invisible work, growing documentation burden, workflow disruptions, and their consequences: technostress.

The purpose is to offer a realistic and balanced perspective on digitalization and AI, empowering you with research-based insights to reclaim the space to be a human worker whose mission is human care, not machine care.

10.30 Presentations from Norway and the Faroe Islands
Short presentations will be given by the board representatives highlighting current initiatives, key priorities, and collaborative opportunities across countries.

11.00 Walk-and-Talk
Participants will receive a set of reflection questions and a suggested route for a “walk-and-talk” activity. Walk with colleagues or new acquaintances while discussing the presentations. This session creates space for reflection, dialogue, and knowledge sharing.

11.50 Summary from the Walk-and-Talk

12.10 Closing Remarks
Nathali Degn, Chair of HK/SAL, closes the congress and thanks participants for this year’s event.

12.30 Lunch To-Go
Participants receive a lunch bag for the journey home. You are also welcome to eat in HK’s facilities.